Samsung officially recalled over 2 million Galaxy Note7, following recurring incident of explosion in the hands of users worldwide, especially in USA, Canada and Asia. The explosion was attributed to a faulty battery issue.

Many retailers however, have begun wild distribution of the faulty device before the official recall. If you own a Samsung Galaxy Note 7, we recommend you follow these simple steps to ensure your device safety is certified:

samsung-galaxy-note-7
Note7

Samsung has set up a database housing the IMEI of all the Samsung Galaxy Note7 produced with faulty battery:

What you can do:

First, get your IMEI number by dialing *#06# on your Note7

Copy the IMEI number and visit Samsung database page

Scroll down and Paste your IMEI number in the required field and check the result

SO YOUR NOTE7 IS AFFECTED… WHAT NEXT?

exploded samsung galaxy note7 phone
Photo by Androidpit

The first thing will be to STOP using the phone immediately for your own safety.

Depending on your region, Join the Samsung Exchange Program:

U.S. Exchange Program: OPTIONS AVAILABLE

  1. Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC available no later than September 21, 2016; or
  2. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices; or
  3. Contact your point of purchase to obtain a refund.

Customers who exchange a Note7 device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets.

Samsung S7 edge
Samsung S7 edge

HOW anyone CAN JOIN THE EXCHANGE PROGRAM

Affected Galaxy Note7 owners can contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG or 1-844-365-6197 to initiate a product exchange and to resolve any other questions or concerns.

 

the fuss around the NOTE7

James Festini I bought my note on Craigslist with no receipt. I know CL is unsafe but I know what I am doing. The phone was legit. I have it for 2 weeks then Samsung issues recall. I call Samsung and they say go to ATT I go to ATT and they say go To Samsung. No receipt no dice. SO tell me. If Samsung and ATT both have thier parts in here why do they deny me? My next call is to the Conumer protection agency. Today I get an email from ATT saying come in we have you phone. I go in they say no. I call Samsung and they escalate for the 3rd time. Then tonight I get that OTA update rendering this to 60% charge. One more call to Samsung and att and still the run in circles. The problems with that update. I have there approved battery case that keeps a trickle charge at 60 for long enough to ever heat anyhow. Also if the issue was overheating then how is Samsung gonna stop me from walking outside Ina having this in my pocket on a SOCAL day like today with my battery? No solution. I just figure this was newsworthy. So they say power down the phone and what????? The saga continues. HEY Mashable…get me farther ahead with my plight and expose this farce.

 

7 News Sydney Civil aviation authorities in the Emirates have banned the use of Samsung’s Galaxy Note 7 on all its national carriers

 

 

 

 

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